Privacy Policy

Enactment date: July 2014, 7
Date of revision: October 2022, 10

Shinjuku Sumitomo Building 2F, 6-1-25 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Rich Road Co., Ltd. Representative Director Rie Tokuda

Rich Road Co., Ltd. (hereinafter referred to as "the Company") sets out and discloses the following basic policy on the protection of personal information and disclosure items regarding personal information as its privacy policy.

Privacy Policy

In engaging in real estate transaction and management operations, we consider the appropriate protection of personal information to be the most important issue in order to ensure that all customers can interact with us with peace of mind. I see it as a social responsibility.In order to fulfill this responsibility, we have established the following personal information protection policy, comply with laws and regulations regarding personal information protection, and strive to properly handle, maintain, and manage personal information.

1. Target

We apply this protection policy regarding the protection of personal information.

2. Acquisition, use and provision of personal information

When acquiring personal information, we will clarify the purpose of use and acquire it in an appropriate and fair manner, and will not use it beyond the scope of the specified purpose of use (use other than the intended purpose).In addition, we will take necessary measures to prevent unintended use.The purpose of use determined by the Company is as described in [Matters Concerning Disclosure of Purpose of Use of Personal Information] below.In addition, unless permitted by law, we will not provide the personal information we have received to a third party without the consent of the person.We will formulate internal regulations regarding the handling of personal information, inform all officers and employees, and operate in accordance with these regulations.

3. Security protection of personal information

In order to ensure the accuracy and safety of personal information, we will implement safety measures to protect personal information and strive to prevent leakage, loss or damage of personal information.In addition, we will review our safety measures on a regular basis and correct any inadequacies.When outsourcing the handling of personal information, we will select a contractor that satisfies a sufficient level of protection of personal information, conclude a consignment contract regarding the protection of personal information, and thoroughly manage and supervise the contractor. .The measures taken by the Company for safe management of personal data held by the Company are as follows.

(XNUMX) Development of disciplines related to the handling of personal data
The Company establishes personal information management rules for the handling method, responsible person, person in charge, and their duties, etc. for each stage of acquisition, use, storage, provision, deletion, disposal, etc. of personal information. and clarify their roles.

(XNUMX) Systematic security control measures
In addition to appointing a person responsible for the handling of personal data, we have clarified the scope of employees who handle personal data and the personal data handled by such employees, and grasped the facts or signs of violations of laws and handling regulations. We have established a system for reporting and contacting the personal information protection manager in such cases.Regarding the handling of personal information, we conduct regular self-inspections and conduct internal audits by other departments.

(XNUMX) Personnel security control measures
The Company conducts regular training for employees on points to note regarding the handling of personal data.

(XNUMX) Physical security control measures
In areas where personal data is handled, the Company controls the entry and exit of employees and restricts the equipment they bring into the area, and takes measures to prevent unauthorized persons from viewing personal data.In addition, we take measures to prevent theft or loss of equipment, electronic media, documents, etc. that handle personal information.

(XNUMX) Technical security control measures
The Company implements access control to limit the scope of the person in charge and the personal information database, etc. handled.
In addition, we have introduced a mechanism to protect the information system that handles personal data from unauthorized external access or unauthorized software.

4. Compliance with laws and regulations

We will comply with laws and regulations regarding the handling of personal information, national guidelines, and other norms.

5. Complaints and consultations regarding the handling of personal information

We will endeavor to respond sincerely and promptly to complaints, consultations, inquiries, etc. regarding the handling of personal information.

[Matters concerning the publication of the purpose of using personal information]

The purpose of use of personal information handled by our company is as follows. Personal information marked with (*) shall be treated as retained personal data by notifying the Company of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties. can be billed.

Types of personal information purpose of use
・Various inquiry information* To respond to various inquiries
For guidance on our services
・Customer information* To provide contracts and services based on the contracts
For business contact
For guidance on our services
・Member information* To guide our real estate properties to members
・Member information inquired from a real estate portal site operated by another business For information and proposals of our real estate properties
・Information entrusted by business partners based on entrusted operations To provide services based on the contract
・Recruitment applicant information* To determine the recruitment of human resources we need
・Information on current employees and retirees* For communication of human resources management business and business
・Call recording when answering the phone To confirm the content of your inquiry and improve the service

[Communicated matters regarding retained personal data]

The Company announces the following matters when handling personal data held.

(XNUMX) Company name Rich Road Co., Ltd.

(XNUMX) Personal information protection manager Legal and general affairs department manager

(XNUMX) Purpose of use of all retained personal data
Refer to "Matters concerning disclosure of purpose of use of personal information"

(XNUMX) Inquiries and complaints regarding the handling of retained personal data
Rich Road Co., Ltd. Complaints and Consultation Desk
Address: Shinjuku Sumitomo Building 2F, 6-1-25 Nishi-Shinjukujuku, Shinjuku-ku, Tokyo
Phone: 03-6258-1021 FAX: 03-6258-1022
Email:info@richroad.co.jp

(XNUMX) The name of the authorized personal information protection organization to which the Company belongs and the application for resolving complaints
Name of authorized personal information protection organization: Japan Information Economy and Society Promotion Association
Where to file a complaint solution: Personal Information Protection Complaint Consultation Office
Address: 106-0032-9 Roppongi, Minato-ku, Tokyo 9-XNUMX Roppongi First Building
Phone number: 03-5860-7565 0120-700-779
*The above only accepts content related to the handling of personal information, and is not the point of contact for inquiries regarding our services.

(XNUMX) Disclosure request method
See "Procedures for Requests for Disclosure, etc. of Personal Information" below.

[Acquisition of personal information by unrecognizable methods]

In order to improve the convenience of our website, we may automatically obtain and use cookies recorded on the web server used by you.

[Provision of personal information to third parties]

We will not provide your personal information to other companies or third parties without good reason, except to provide our customer's personal information in writing or electronic media to our business consignment companies. However, in the following cases, personal information data may be disclosed or provided without your consent.

(XNUMX) When based on laws and regulations

(XNUMX) When it is necessary to protect human life, body, or property (including corporate property) and it is difficult to obtain the customer's consent.

(XNUMX) When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the customer's consent.

(XNUMX) When it is necessary for a national institution, a local public entity, or a person entrusted with it to cooperate in performing the affairs specified by laws and regulations, and obtain the customer's consent, When there is a possibility that it will hinder performance.

[Disclosure, Correction, and Suspension of Use of Retained Personal Data]

Requests for disclosure of personal data held by the Company or records provided to third parties, notification of purpose of use, correction, addition or deletion of content, suspension of use, suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") When we receive your request, we will carefully confirm your identity and respond appropriately by the method prescribed by our company.

[Regarding the procedure for requesting disclosure, etc.]

In the case of notification of the purpose of use of personal information, disclosure of records provided to third parties, etc., [Personal Information Disclosure Request Form] to [Personal Information Correction/Addition/Deletion Request Form], fill in the necessary items, enclose your identity verification documents, disclosure fee (fixed amount postal money order or ordinary money order), and mail it to the following window.However, if the personal information you request cannot be disclosed due to the provisions of laws and regulations, or if the storage period of our company has passed, we will notify you of the purpose of use of your personal information, disclose it, correct or add content.・Please note that we cannot respond to deletion, suspension of use, or suspension of provision to third parties.

(XNUMX) Contact point for inquiries regarding disclosure, etc.
163st floor of Shinjuku Sumitomo Building 0225-25-XNUMX Nishi Shinjuku, Shinjuku-ku, Tokyo XNUMX-XNUMX
Rich Road Co., Ltd. Personal Information Protection Management System Secretariat (10:00-19:00, except Wednesdays during the year-end and New Year holidays)
TEL: 03-6258-1021 FAX: 03-6258-1022
Email:info@richroad.co.jp

(XNUMX) Fee for disclosure, etc.
In the case of notification of purpose of use and disclosure of personal information in writing, for each request,A fee of 1,100 yen (including tax) will be charged.electromagneticIf you would like an answer by method,Fee 550 yenI will havePlease enclose 1,100 yen or 550 yen worth of fixed amount postal money order or ordinary money order together with disclosure request, etc., and send it to our company.Furthermore, if we do not possess the subject personal information, or if we are unable to disclose the possessed information due to laws and regulations, we will not be able to refund the disclosure fee.

(XNUMX) Identification documents
When requesting disclosure, etc., please send a copy of a photo ID such as a valid driver's license, passport, basic resident registration card, etc., to verify your identity.In addition, if the contact is made by an agent, please send both a power of attorney indicating that you are the agent and a certificate of the person's seal impression stamped on the power of attorney, or a document confirming the identity of the agent.

(XNUMX) Response method
If you wish to receive a response in writing, we will respond in writing to the address indicated on the request for disclosure, etc., by personal-only receipt mail.If you wish to receive a reply by an electromagnetic method, we will reply by electronic data, such as by e-mail.Please note that it will take approximately 2 weeks for us to respond after receiving the set of disclosure request forms.In addition, please note that our response may be delayed due to our business circumstances or holidays.

  • If the request is made by an agent, please contact the Personal Information Protection Management System Secretariat.In addition, the person who can make a proxy request is limited to the following people.
  • Legal representative of a minor or adult ward
  • An agent entrusted by the principal to make a request for disclosure, etc.
  • If we receive the above request, we will conduct a necessary survey and respond in writing within two weeks. Please note that in order to prevent personal information from being leaked due to spoofing, we will use private mail only.

(XNUMX) Purpose of use of personal information obtained by requesting disclosure, etc.
Personal information such as a disclosure request form and identification documents submitted with a request for disclosure etc. will be used to contact the person in question regarding the request for disclosure etc. We will only handle personal information to the extent necessary to respond to requests for disclosure, etc.After completing the response to the request for disclosure, etc., the submitted identity verification documents will be destroyed in an appropriate manner without delay.

[Mailing address]

Address: 〒163-0225
Shinjuku Sumitomo Building 2F, 6-1-25 Nishishinjukujuku, Shinjuku-ku, Tokyo
Rich Road Co., Ltd. Personal Information Protection Management System Secretariat
Personal information protection manager

Above