Revised: January 2021, 3
Rich Road Co., Ltd.
Representative Director Rie Tokuda
[Basic policy for personal information protection]
We believe that safe management of personal information is of paramount importance in conducting real estate management operations in order for all customers to associate with peace of mind. I take it as responsibility. In order to fulfill this responsibility, we have established the following personal information protection policy, and will make sincere efforts to properly handle, maintain, and manage personal information.
We apply this protection policy regarding the protection of personal information.
2. Collection, use and provision of personal information
We do not collect and use your personal information without your consent. Even if you give your consent, use and provide personal information only to the extent that you have obtained your consent and within the range necessary to achieve the purpose of use set by the Company, and to prevent use and provision outside of the purpose. Is performed after the personal information protection manager has confirmed the appropriateness. We are also strengthening our control activities through activities such as self-checks and internal audits. Such personal information will not be provided to third parties unless there is consent, when required by law, and when entrusted to the extent necessary to achieve the purpose of use.
3. Security protection of personal information
The personal information we hold is strictly managed. In order to prevent unauthorized access to personal information and theft, loss, destruction, falsification, leakage, etc. of personal information, we will establish and enforce rules for storing, managing, and disposing personal information, as well as in-house rules, and strive to prevent them. In the event that personal information is leaked, lost, or damaged, the highest priority is given to preventing the spread of damage, promptly taking corrective actions, investigating the cause, and striving to prevent recurrence. In addition, information on accidents will be reported to relevant persons and organizations to the extent necessary.
4. Compliance with laws and internal regulations
We strive to comply with laws and regulations regarding personal information and regulations set by the competent authorities.
5. Responding to complaints and consultations
The Company responds in good faith to any complaints or consultations received from the individual or others regarding the handling of personal information of the Company, and the Company implements and maintains a management system for the protection of personal information As well as regular reviews to ensure continuous improvement.
[Matters concerning the publication of the purpose of using personal information]
The purpose of use of personal information that we handle is as follows.
With regard to personal information marked with (*), it will be used as retained personal data to notify the Company of the purpose of use, disclosure, correction of content, addition or deletion, suspension of use, erasure, and suspension of provision to third parties You can make a request.
|Types of personal information||purpose of use|
|Various inquiry information ※||
To respond to various inquiries
For guidance on our services
|Supplier information *||
To provide contracts and services based on the contracts
For business contact
For guidance on our services
|Member information *||To guide our real estate properties to members|
|Member information received from real estate portal sites operated by other businesses||For information and proposals of our real estate properties|
|Information received from business partners based on contract work||To provide services based on the contract|
|Recruitment applicant information *||To determine the recruitment of human resources we need|
|Information on current and retired employees *||For communication of human resources management business and business|
|Call recording when answering a call *||To confirm the content of your inquiry and improve the service|
[Communicated matters regarding retained personal data]
The Company announces the following matters when handling personal data held.
(XNUMX) Company name
Rich Road Co., Ltd.
(XNUMX) Personal information protection manager
Legal / General Affairs Department Manager
(XNUMX) Purpose of use of all retained personal data
Refer to "Matters concerning disclosure of purpose of use of personal information"
(XNUMX) Inquiries and complaints regarding the handling of retained personal data
Address: Shinjuku Sumitomo Building 2F, 6-1-25 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Phone: 03-6258-1021 FAX: 03-6258-1022
(XNUMX) The name of the authorized personal information protection organization to which the Company belongs and the application for resolving complaints
Name of authorized personal information protection organization: Japan Information Economy and Society Promotion Association
Where to file a complaint solution: Personal Information Protection Complaint Consultation Office
Address: 106-0032-9 Roppongi, Minato-ku, Tokyo 9-XNUMX Roppongi First Building
Phone number: 03-5860-7565 0120-700-779
* This is not a contact for our services.
(XNUMX) Disclosure request method
See "Procedures for requesting disclosure of personal information" below.
[Collecting personal information by unrecognizable methods]
[Provision of personal information to third parties]
We will not provide your personal information to other companies or third parties without good reason, except to provide our customer's personal information in writing or electronic media to our business consignment companies. However, in the following cases, personal information data may be disclosed or provided without your consent.
(XNUMX) When based on laws and regulations
(XNUMX) When it is necessary to protect human life, body, or property (including corporate property) and it is difficult to obtain the customer's consent.
(XNUMX) When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the customer.
(XNUMX) When it is necessary for a national institution, a local public entity, or a person entrusted with it to cooperate in performing the affairs specified by laws and regulations, and obtain the customer's consent, When there is a possibility that it will hinder performance.
[Procedures for responding to requests for disclosure of personal information]
The Company shall not notify, disclose, correct / add / delete the contents, request to suspend or delete the use of personal information, or request the suspension of provision to a third party, and for complaints and consultations concerning personal information, We accept at inquiry window. However, if the requested personal information cannot be disclosed due to laws and regulations, or if the storage period of our company has passed, notification of the purpose of use of the customer's personal information, disclosure, correction / addition of the content・ Please note that we cannot respond to deletion, suspension of use, erasure, or suspension of provision to third parties.
(XNUMX) Contact point for disclosure requests
163st floor of Shinjuku Sumitomo Building 0225-25-XNUMX Nishi Shinjuku, Shinjuku-ku, Tokyo XNUMX-XNUMX
Rich Road Co., Ltd. PMS Secretariat (10: 00-19: 00 except Wednesdays during the New Year holidays)
TEL ： 03-6258-1021 FAX ： 03-6258-1022 E-mail ：firstname.lastname@example.org
(XNUMX) Documents and fees to be submitted for disclosure, etc.
The specific format we use for disclosure etc. isClick here for detailsis. In addition, we will only notify or disclose the purpose of use for one application,Fee 1,000 yen (tax included)I will get Please enclose a fixed amount small exchange or ordinary exchange of 1,000 yen.
(XNUMX) When disclosing your identity, please send a copy of your photo ID, such as your driver's license or passport, to confirm your identity. In the case of contact by an agent, please also send a letter of attorney indicating that you are an agent, a seal seal certificate of the person who was stamped on the power of attorney, or a document for identifying the agent.
(XNUMX) Response method In principle, a response will be made in writing.
Shinjuku Sumitomo Building 2F, 6-1-25 Nishi Shinjuku, Shinjuku-ku, Tokyo
Rich Road Personal Information Protection Manager
- Please contact the PMS Secretariat if a representative is required. In addition, the person who can request an agent is limited to the following people.
- Legal representative of a minor or adult ward
- An agent entrusted by the principal to make a request for disclosure, etc.
- If we receive the above request, we will conduct a necessary survey and respond in writing within two weeks. Please note that in order to prevent personal information from being leaked due to spoofing, we will use private mail only.