Responding to complaints from tenants is a must when running an apartment.From the owner's point of view, it's not a big deal, but it's a big problem for the tenants, and it may lead to eviction, so it's dangerous to let it go lightly.This time, we will introduce how to deal with tenant complaints and troubles.
table of contents
Tenant complaints that are likely to occur in real estate investment
Noise problems
The most common problem is noise.People have different sensitivities to sounds, such as loud voices, loud footsteps, and loud music, so it is difficult to determine the category of noise.In general, if multiple residents make the same complaint, it should be dealt with immediately as a serious problem.Put notices of caution on bulletin boards and letters.If you realize that it's against you, you may calm down, but if it still doesn't go away, you have no choice but to go and warn yourself.
garbage disposal problem
Garbage disposal problems are often caused by complaints from neighbors.This is because if the population level of the residents is low, the residents do not care much about each other.There are cases where garbage is not put out on the designated day of the week, and oversized garbage is not collected by the contractor because it is put out at a nearby apartment without permission.Generally, if the location of the rental garbage collection point is within the premises of the property, it is the owner's responsibility, and if it is decided by the neighborhood association, it is the tenant's responsibility.Ravens and stray cats can cause secondary damage, such as worsening the unsanitary situation, so let's remind people to take out the trash correctly once again with posters and letters.
cigarette smell problem
It should be written in advance about smoking in the contract, but recently, the number of residents who smoke indoors has decreased, and as an owner, I am grateful from the viewpoint of restoring the property to its original state after moving out.However, you should be careful when smoking outdoors.There are an increasing number of cases where smoking on the balcony causes problems such as smoke flowing to other rooms and smelling laundry.It is necessary to create a smoking space, not only in the room but also on the veranda.
Problems with incidental equipment
Problems with incidental equipment such as air conditioners and stoves can be costly and are particularly troublesome.Ancillary equipment is specified in the lease agreement and the description of important matters, so if it falls under that category, you will be obligated to repair it.First of all, let's clarify when and under what circumstances it broke.And if it is due to the tenant's negligence, we will ask you to bear the repair cost as a default or tort liability.Also, if the equipment (lighting, etc.) left by the previous resident breaks down, the owner will not be held responsible unless it is included in the contract.It will be smoother if you clearly state that minor items such as light bulbs, fluorescent lights, and water packing can be replaced at the tenant's own responsibility, and have them replaced as appropriate.It is important to clarify the maintenance scope of the equipment at the time of the lease contract.
malicious claimer problem
Residents who make complaints about anything threaten them in a loud voice, and they get involved in their own pace regardless of whether the other party is the owner.If you ask for money or goods, it is a blackmail crime, if you are threatened, it is a blackmail crime, and if you force an apology such as kneeling on the ground, it is a coercion crime.In order not to make the situation bigger, it is necessary to have knowledge and experience whether to accept the resident's complaint to some extent and pay it, or in the worst case to hand it over to the police.In order to reduce the risk even a little, it can be said that you should check carefully whether there are any complaints tenants before purchasing, and whether troubles are likely to occur during the examination at the time of moving in.
It is best to leave problems such as complaints in real estate investment to the management company
However, if you are not accustomed to receiving complaints, you may feel heavy, and even if the other person is obviously bad, you may not be able to say it strongly.Apartment management is not something that can be done by one person, but something that many people can get involved in and get support from.If it is difficult for the owner to take care of it himself, how about leaving it to the management company?By leaving it to the real estate management company, the owner will not have to bear the brunt of any trouble.If you are a management company that has been running for a long time and is stable, you have experienced similar cases many times, so you are used to responding to emergencies.Although management costs are incurred, you can avoid the risk of physical and mental exhaustion due to dealing with unfamiliar troubles.
Related article:How to choose a management company that is important for real estate investment?Points to identify a reliable contractor
Related article:How much is the management fee in real estate investment?
At Rich Road Co., Ltd., we will consistently support all aspects of investment real estate, from complete beginners to experienced people, from a wide range of real estate selection, loan consultations, post-purchase management, and renovations.
